Week2: Initiation Approachs
2.1 Ponder over Transaction Model of Communication
The game of separating immature or old adult female reminds me of a instance in my societal psychological science category. A Russian psychologist showed a exposure of a male to group A and B. Group A was told the adult male is a scientist whilst group B was told the adult male is a condemnable. Then the two groups were required to depict the visual aspect of the adult male. Group A stated that there is full of hatred in his cavernous eyes and his lantern jaw indicates the adult male is unmerciful. In the opposite, group B said that the cavernous eyes show he got deep and elusive ideas and the lantern jaw is a typical mark of an inflexible will on scientific research.
I besides noticed a image in my chirrup late ( see picture 2.1 ) . In the image above people would see “A” , “B” , “C” , while in the one below the symbol may read as “12” , “13” and “14” . However, after careful scrutiny, I found that the 2nd mark in both image are precisely the same!
The first instance is a perfect sample of “mental set” which refers to a fixed form of believing that fails to take into consideration new information or positions ( Wiley, Jennifer, 1998 ) . And the 2nd 1 is seemingly “frame of reference” hocus-pocus. Mental set and frames of mention are great possible menaces in dealing theoretical account of communicating, since they could misdirect the receiving system in the procedure of decrypting therefore the message received is no longer the message sent. In both instance, people thought harmonizing to what they were told and saw what they expected to saw because they did non utilize a critical head. From these instances I started to believe cognition, experience, civilization, personality and attitude have a important impact on communicating. To be a successful message transmitter, I need to take the best-fit channel of communicating to minimise the noise in the procedure, make certain my information is clear and frame my message harmonizing to the demand of the receiving system.
2.2 Demerit of Communication in Classical Approaches
Video 2.2 and image 2.2 are relevant to the consecutive self-destruction taken by employees in Chinese mill Foxconn. Foxconn ‘s direction manner is similar to that of military and workers are paid at a wage of 900 RMB ( about AUD130 ) per month excepting overtime wage ( 8 RMB per hr ) while working at a minimal clip of 12 hours each weekday. The corporation barely paid attending to workers ‘ physical and mental wellness in the yesteryear and the response from Foxconn to the 12 instances of employee self-destruction was that the self-destruction rate in Foxconn is still lower than the norm.
As a paramilitary fabrication and service house, Foxconn is using classical attacks to forming. The instance decidedly reveals the defects of this type of communicating.
First, Foxconn is shame to fiddle the duty in the event, which shows they have no concern for the environment and societal interaction. However, the consecutive self-destruction destroyed the repute of Foxconn and caused important side consequence for their public presentation. Furthermore, I found out that communicating attacks in Foxconn is task-related and top-down without sing the demand of employees. Their employees are bored, hard-pressed and deficiency of motive, but small feedback could travel upward from lower-level employees to higher-level directors. Fayol ‘s rule of organisational attitude determined subordination of single involvement to general involvement, which suggested the house to concentrate on the end of organisation while unmarked employees ‘ single demands and desire. Finally, under the force per unit area of the media ballyhoo around consecutive self-destruction incident, Foxconn agreed to raise workers ‘ rewards and construct more installations for workers ‘ public assistance. I think the seiral self-destruction reveals the consequence of the fraught direction system and communicating attacks within Foxconn. Communication should flux bidirectional, corporation have to honor employees with justness and listen to their demand every bit good as apportioning undertakings. Foxconn did non value its employees ‘ single desire and their hapless communicating resulted in the loss of lives and the company ‘s repute.
Week 3: Systems and Networks
3.1 Negative Feedback, There is a Better Manner
I had a test in a Vietnam eating house half twelvemonth ago. The first twenty-four hours I walked in the eating house 5 proceedingss earlier than required, and worked so hard without a halt. Having work experience in java store and Italian eating house, I believed my new occupation was a piece of bar for me. However, at the terminal of the twenty-four hours, my foreman told me that she though my action was slow and I was awful at retrieving the name of the dish. I felt daze and disturbance. And in the yearss that followed, I was dejecting and lacked of occupation enthusiasm. I eventually quitted that occupation. As it shows in image 3.1, I think I am small sensitive to the negative feedback, but there must be a better manner to supply negative feedback in the procedure of communicating.
Supplying negative feedback is indispensable in the system procedure since it helps to keep steady system map. While it is difficult to present negative feedbacks because no 1 would bask hearing it. In that instance, the individual presenting the feedback demand to do certain that the information is received and processed in a positive mode. I figured out five cardinal points on presenting negative feedback. First, the individual should stay in composure in the procedure of communicating. You may state something inappropriate when you are disquieted. Second, negative message is better to be provided in a private topographic point. Because hearing the failing of person in forepart of the others is rather awkward and mortifying. Third, talk about the part or positive feedback brow which would cut down the negative feelings when hearing the bad 1s. Fourth, wage attending to listen. After province the message, be certain to give the receiver an chance to react or even rebut. Since you might do error on the feedback and the communicating can non stand on one side. Finally, maintain the conversation in a problem-solving mode. One should ne’er bury that the intent to star the communicating is to alter the state of affairs instead than knock the individual. I believed in this manner the negative feedback would be easy to have and the communicating would be more effectual.
Week 4: Technology and Communication
4.1 Downsides of Communication Technology in Workplace
Communication engineering like electronic mail and teleconferencings has had both positive and negative effects on organisational communicating. It provides people a convenient and fast manner to pass on with colleagues and co-workers, but the new signifiers of communicating seems to hold negative consequence on human interaction. Several negative impacts of engineering on communicating in organisation are listed below.
First, it causes decrease in Face-to-Face interaction. As exposited in the picture ( see video 4.1 ) practical conversation are non effectual in conveying human emotions and ideas. Face-to-face communication allows you to watch people ‘s gestural cues, such as a smiling or a frown, and organic structure linguistic communication is another manner of communicating. Meanwhile the loss of interpersonal accomplishments impairs people ‘s ability as a societal man.A Scientist even pointed out that human encephalon is acquiring smaller with the development of engineering.
Second, increased handiness of organisational communicating can perplex the boundaries between work and private life. For illustration, it is unwise to accept friend petitions from directors on Facebook which will exercise emphasis to the day-to-day societal intercourse of the employee.
Third, even we communicate with an increasing figure of people via assorted engineerings, we still experience more stray than connected. For illustration, the deficiency of human contact leads to a narrowly relationship within people in the same organisation ( see picture 4.1 ) .
Finally, People, particularly new coevals, are prone to addicted on engineering. The application of modern communicating engineering in workplace would deflect employees ‘ attending from work which reduced the productiveness of employee and wasted the resource of company.
It is of import to observe that engineering itself does non find results. The impact of engineering on organisational communicating depends on how direction implements it in the workplace. For blink of an eye, electronic mail is good when used to schedule a company meeting and behavior a staff study. Therefore, HR professors are responsible for be aftering how to utilize the medium decently in the communicating of organisation to make a more affiliated work topographic point.
Week 5 & A ; 6: Connectivity and Virtual Teams
5.1 Individual Experiences in Virtual Team
I had an on-line communicating with my practical squad Thursday dark, the experience I got in this work put me believing about the connectivity and distribution of communicating in practical squad.
On one manus, I noted that societal and emotional connectivity is rather indispensable in a squad work. Without cognizing the faces and voices of my squad member, I was extremely tense and nervous during the treatment. Peoples tend to be impersonal when they are non familiar with the personality of their colleague. Since I received no hints about their emotion through the text confab, I responded to their inquiries really carefully and was moderate in all things. For blink of an eyes, when the squad leader was apportioning our undertakings, I said “yes” even I do non hold with that.A
On the other, proficient connectivity played a more of import function in the practical squad public presentation. To my point of position, group text chat on Skype was less efficient than telephone conversation since typewriting is clip devouring, particularly to me. When I finished typing my suggestion to the last inquiry, my group couples had moved frontward to another subject. And reading the rapidly updated message on the screen while believing and typing the reply makes me hustling. Furthermore, one disadvantage of directing electronic mail was the hold of feedback of my work and the deficiency of interaction. To do things worse, I am non familiar with the engineering my squad required and when my Internet broke down or out of flow capacity, I became an foreigner of the communicating.
6.1 Pull offing Virtual Team and connectivity
Since organisations have become more distributed across geographics and across industries, relationships between people inside and outside organisation are going more of import. The benefit of practical squad is obvious:
- Peoples can work from anyplace at any clip.
- Peoples can be recruited by their competences.
- Physical disabilities are non a job.
- The cost of travel and other disbursals may be reduced.
However, after analysing the jobs in 5.1, the key to pull off a practical squad is pull offing the communicating schemes. The undermentioned tips are my thought of better pull offing communicating in practical squad.
- Keep a face to confront run intoing anterior to the practical meet if possible.
- Procedures for squad direction and development have to be designed, tested, and refined continuously.
- Virtual squads should utilize hardware and package that acceptable to all squad members, and do certain the package fits the processes.A
- Team directors need to hold an overall control and general thought about the undertaking. The director should supply seasonably feedback to the squad members.
- Reward and congratulations are indispensable in the procedure.
- Self-organizing on your manner and quality of communicating.
Week 7: Organizational Culture & A ; Communication
7.1 Culture of Google
Bing the proprietor of the most powerful hunt engine of the universe, Google is known for holding an informal corporate civilization ( see video 7.1 ) . On Fortune magazine ‘s list of best companies to work for, Google ranked foremost in 2007 and 2008. As an mundane user of Google, I would wish to present its civilization by incorporating it with Schein ‘s theoretical account of organisational civilization.
Google ‘s corporate doctrine can be seen in their mottos such as “ you can be serious without a suit, ” and “ work should be disputing and the challenge should be merriment. ” In the first degree of organisational civilization, the working environment is relaxed, originative, friendly and well-thought-of. As described by an employee in Google, “At lunch period, about everyone chows in the office cafe ; sitting at whatever tabular array has an gap and basking conversations with Googlers from different teams.” In brief, Google create an environment where employees can boom and turn, dainty people with equity and regard, challenge each other ‘s thoughts openly and value diverseness in people and thoughts.
In the 2nd degree of the organisational civilization, Google represents its grasp of invention. Google uses a policy frequently called “Innovation Time Off” as a motive technique, where Google applied scientists are encouraged to pass 20 % of their work clip on undertakings that involvement them. Google ‘s newer services, such as Gmail, Google News, Orkut, and AdSense are originated from these independent enterprises ( Wikipedia ) . Google ‘s committedness to invention is to do certain everyone being comfy with sharing thoughts and sentiments since they believe that every employee in Google is every bit of import to the success of the company.
In degree three, Google ‘s altering corporate civilization indicates its nucleus value and basic premises can be seen within these nucleus values of civilization.
- Google want to work with great people
- Technology invention is Google ‘s lifeblood
- Working at Google is merriment
- Honor committednesss
- Do n’t take success for granted
- Make money by making good things
- Earn client and user trueness and respect every twenty-four hours
- Google cares about the communities where we work and live
- Aspire to better and alter the universe
All in all so, altering is appreciated in Google.
Sing the function of communicating, I believe it is the lifeblood of any corporate civilization since communicating delivers information, provides inspiration and serves to the company. Peoples in the corporation demand to be taken attention of and experience like their values are appreciated ( like Google did ) . When the employees are good informed with the up to day of the month information, they can be more productive at their occupations. In other words, the map of communicating in corporate civilization is to rectify incorrect perceptual experiences and animate the employees to execute their best.
Week8: Decision Making
8.1 Group Interaction Influences Decision-Making Process
I believe irrational determination doing procedure ( PDM ) should be rejected. First sort of irrational determination is doing determination in an unreasonable procedure such as random scheme ( see picture 8.1 ) . Second one is doing the determination to parrot what others say. Picture 8.2 is a strong irony to this state of affairs. Since determination devising should be an entirely rational and logical procedure. What if there is dissension in a group of determination devising?
A group includes shared leading, diverseness of members and in agreement ends. When there is struggle between single determination devising and group determination devising, interpersonal communicating should come into drama. Sing Human Resource Approaches, engagement in the PDM is seen as an avenue for taking valuable information from employees to guaranting effectual execution of organisational decisions.A I believed that directors should promote employees to take part in the determination doing procedure by using dialogue in communicating. Directors need to be unfastened to different thoughts and solutions to guarantee the reason of the determination and increase occupation satisfaction of their employee. While employees should be originative and weather plenty to show different thoughts even it is differ to the suggestion of your foreman. Interpersonal communicating here could affect an open-ended meeting with certain wages. If little group determination devising can be arranged rationally, so the determination devising of the whole organisation would hold a solid foundation.