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The Theory Of Mcdonaldization Commerce Essay

McDonaldization is the procedure by which the rules of the fast nutrient industry have come to rule an increasing figure of organisations in modern society. This construct is the cardinal thesis of The McDonaldization of Society 5, a book by George Ritzer. George Ritzer is a extremely august sociologist celebrated for his plants researching the consequence of McDonalization on society. While the effects of McDonaldization can be seen all around us, people disagree on whether they are good or bad. Although McDonaldization has pros and cons, I believe that the positive effects that it has had on society outweigh the negative effects.

The theory of Mcdonaldization identifies four primary rules which govern the actions of McDonaldized organisations ; efficiency, calculability, predictability, and control. Efficiency refers to an organisation ‘s ability to execute its assorted maps as rapidly, and for the lowest cost, as possible. Some illustrations of organisation ‘s efforts to increase efficiency include ATMs, self-checkout bases at the food market shop, and fast nutrient drive-thru Windowss. Although efficiency is frequently advertised as a benefit to the consumer, and sometimes is, it can take to several drawbacks. ATMs and self-checkout bases can take longer than traditional systems and force clients to execute work that was originally performed for them.

Calculability refers to the component of McDonaldization by which everything in an organisation is quantifiable. This frequently leads to measure as a replacing for quality. This can be seen in fast nutrient commercials which focus on the big size and little cost of beefburgers alternatively of the gustatory sensation. It besides has ties to efficiency ( it is easier to place efficient or inefficient procedures if they are quantifiable ) and predictability. Predictability is the procedure by which organisations eliminate any unexpected or unwanted results, every bit good as any surprise or variableness at all, in merchandises and services. An illustration of this is that any promenade in a given geographical part by and large has the same stores and a similar layout as compared with any other promenade in the given part.

The concluding rule of McDonaldized organisations is control. This mostly refers to the control of worlds through nonhuman engineerings. Nonhuman engineerings are engineerings, such as barcode scanners, computing machines, or even regulations and ordinances, which remove human variableness from procedures and control people. Obviously this has a strong connexion to predictability every bit good ( Ritzer, 2008 ) .

What different positions can we utilize to analyse McDonaldization?

In the book Reframing Organizations: Artistry, Choice, and Leadership, the writers, Lee G. Bolman and Terrence E. Deal, suggest utilizing frames to analyse the effects of socological phenomenons, such as McDonaldization, on society. Frames are basically different positions which persons can utilize to construe state of affairss, make opinions, analyze organisations, ECT. The writer suggests four frames: the structutal frame, human resource frame, symbolic frame, and the political frame. I feel that the structural, human resource, and symbolic frame are utile in analysing McDonaldization.

The structural frame is extremely goal-oriented and systematic. It focuses on undertakings, facts, and logic.This is decidedly the most permeant frame used by leaders such as Ray Kroc and those at other McDonaldized establishments. The four basiss of McDonaldization, efficiency, predictability, calculability, and control, are a major consequence of this about strictly structural position of the organisation. After all, the primary metaphor for organisations under the structural frame is that of a machine or mill. One could reason that the features valued in machines or mills are the really same features that culminate in the four basiss of McDonaldization. Furthermore, the structural position is to a great extent concerned with regulations, policies and engineering, another dramatic similarity to McDonaldization which uses stringent regulations and processs and relies on nonhuman engineering to accomplish its ends of predictability and efficiency ( Bolman & A ; Deal, 2008 ) .

Another feature of McDonaldization and leaders in McDonaldized organisations which occurred to me while researching Ritzer ‘s theory is their equality to orderers. Orderers see organisations through a structural frame and rely on Numberss and computations to analyse organisations. They do non concentrate on the human facet of organisations ( Leavitt, 2007 ) . I feel that McDonaldized organisations portion the same position as orderers and promote the development of orderers within themselves. Not merely are employs treated in a theory X, systematizing mode but so are clients. Customers are herded in, processed, and shipped out like cowss in a slaughter house.

At this point I would wish to briefly discourse the choice of the term McDonaldization to explicate this social phenomenon. I understand that McDonaldization is merely a term used to depict the spread of features valued by many modern organisations, and I will acknowledge it is a originative 1, nevertheless McDonalds was far from the first organisation to implement this really structural system concentrating on factors such as efficiency, calculability, predictability, and control. Earlier figures, such as Fredrick Taylor and Henry Ford, implemented these features long before Ray Kroc and McDonalds. Possibly the rubric of Ritzer ‘s cardinal construct should hold been Taylorization or Fordization.

The human resource frame suggests that organisations exist to carry through the human demands of consumers and employees likewise. I feel that the human resource frame by far has the weakest representation within McDonaldized organisations and the limited execution of it which we do see is really superficial. The human resource frame sees organisations as an drawn-out household that is concerned with people, relationships, accomplishments, and authorization ( Bolman & A ; Deal, 2008 ) . These elements clash with the rules of efficiency, predictability, control, and calculability so they have been all but eliminated. This is portion of the ground that McDonalds tends to higher adolescents or immature, uneducated people. These people are easier to command and more volitionally accept the mind-numbing, insistent undertakings associated with McDonaldized occupations.

If McDonalds genuinely did care about people we would see them handle their employees otherwise. There is a strong theory X attack to direction in McDonaldized organisations. The rules of McDonaldized organisations lend themselves to this type of attack. I do non believe that the job is with their ultimate ends, which I would reason are efficiency and predictability, I think the job is with their agencies to accomplishing these ends, calculability and control. Because McDonalds dainties their employees in a theory X mode they must trust on calculability and control to accomplish their ends ( Bolman & A ; Deal, 2008 ) .

I think it is of import that McDonaldized organisations reframe in order to convey some humanity back to their workplace. One suggestion I would do to assist reframe these organisations is to abandon the theory X attack and travel to a theory Y attack of direction ( Bolman & A ; Deal, 2008 ) . By authorising employees, cultivating their accomplishments, and utilizing positive motivational techniques they can make their ends without trusting so to a great extent on control and calculability. Decreases in the sum of control and calculability would let for more liberty within the workplace and increased humanisation.

The symbolic frame looks at the importance and significance of symbols, patterns, rites, and imposts of a peculiar organisation. McDonaldized organisations have begun working the symbolic frame in an effort to carry society that they genuinely are compassionate organisations. Using McDonalds as an illustration we can see a battalion of cultural senders. The Ronald McDonald House charity, Happy Meal plaything, the Happy Meals themselves, Playgrounds, the “ I ‘m loving it ” motto, Ronald McDonald ( and other characters ) , the aureate arches, etc. can all be seen as cultural senders. These senders are designed to portray the implicit in significance and values which McDonald ‘s wants the populace to believe it embraces ( Bolman & A ; Deal, 2008 ) . The resort areas and Ronald McDonald House charity, for case, are meant to portray McDonalds as a transporting organisation which values the health of your household and the communities they operate in.

I believe that McDonald ‘s development of the symbolic frame goes back to their really weak application of the human resource frame. Because the ideals of the human resource frame clang so greatly with the rule of McDonaldized organisations they must portray an ambiance of lovingness and compassion through alternate agencies. This is why they dedicate so much clip to developing cultural senders and working the symbolic frame. This poses a really serious ethical quandary. The pattern of organisations portraying values and beliefs that they do non really keep is delusory and dishonest. In the terminal it may make more harm to the organisation than it does good ( Bolman & A ; Deal, 2008 ) .

Although I am non traveling to concentrate on Bolman and Deal ‘s political frame, I feel that it is of import to briefly reference here. Peoples have begun recognizing that McDonaldized organisations are portraying false images and the organisations have received bad imperativeness. In response, they began utilizing political techniques to construct alliances and derive support within society. Besides, I feel that McDonaldized organisations view the market topographic point as a jungle and are contending for their portion of the scarce resources or money ( Bolman & A ; Deal, 2008 ) .

Advantages and Disadvantages of McDonaldization

Much of the literature on McDonaldization entirely focuses on the “ negative ” facets of the phenomenon and does non do a strong differentiation between employees and consumer in McDonaldized systems. Writers tell the panics of a McDonaldized decease, McDonaldized systems harrying the environment, the mind-numbing undertakings involved with McDonaldized occupations, and the defeats of go toing a McDonaldized educational institution.Admittedly, even I have focused chiefly on the negative facets of McDonaldization up to this point, but what are the advantages of McDonaldization and from whose position? In my sentiment, Ritzer and others do a really lack luster occupation of clearly placing the advantages associated with McDonaldization for consumers. I am non challenging that there are disadvantages associated with McDonaldization or even stating that advantages outweigh disadvantages or frailty versa. I merely experience that in order to analyse any state of affairs efficaciously we must see the pros and cons from all positions and through all frames or positions.

Two primary advantages of McDonaldization are convience and afforadability. Modern US society is an on-the-go, fast paced environment which values convenience. I am no exclusion to this phenomenon. When I go to Wal-Mart I merely want to acquire my toothpaste, or whatever point I came for, and travel. I am non looking to make personal relationships with the people that serve me my nutrient or pealing up my food markets. Between my coworkers, equals at school, foremans, professors, household, friends, and my fellow I already experience as though I am toss offing in personal relationships. The ability to handily and rapidly complete day-to-day undertakings affords me more clip to make the things I care about. For case I can even pull off my ain bank history or look into my electronic mail in the center of the dark. This would likely non be possible without some grade of McDonaldization.

Affordability is another major advantage of McDonaldization. McDonaldization has allowed regular, in-between category people to afford luxuries that even the richest work forces could non hold dreamed of many old ages ago. While sitting in the Coffee Bean non long ago I saw a homeless adult male surfing the web and playing a Videodisk on his portable computing machine. McDonaldized systems have made this possible. Many merchandises which were one time really expensive are now accessible to about everyone in developed states. The wealth of information offered by the cyberspace, every bit good as many merchandises and services that were probably made possible by McDonaldization, can non be over looked or downplayed when analysing the effects of McDonaldization on society.

How can we cover with McDonaldization?

Some people have described McDonaldization as a coop. The image of an Fe coop represents society as a whole surrounded by a rationalisation system ( Ritzer, 2003 ) . Possibly it is because I am a merchandise of a McDonaldized society, but I surely would non utilize the metaphor of a coop to depict McDonaldization. “ Although the cage-like image may suit to a certain grade, it is surely non an Fe coop because flight remains an easy option for most people ( Ritzer, 2003 ) . ” McDonaldization merely dominates our lives to the extent which we allow it to rule our lives. I exploit McDonaldization to obtain the advantages discussed in this paper and in no manner does McDonaldization take advantage of me. For this ground, I think depicting McDonaldization as a coop is a shockable, delusory portraiture.

That being said, I feel there are several simple stairss that those who do non prefer McDonaldized systems can take to cover with McDonaldization. Consumers, particularly, have a great trade of freedom with the manner they handle McDonaldization. After all, the ultimate pick is theirs. If they have a high degree of distain for McDonaldized organisations they can merely abstain from sponsoring them. In my personal sentiment, the most of import measure is to avoid the invasion of McDonaldization into 1 ‘s personal life. My ain household has done things such as avoiding McDonaldized repasts and excursions. I think this has helped us to cultivate strong, healthy relationships in our personal lives.

Employees of McDonaldized systems, on the other manus, have a really limited sum of freedom when it comes to covering with McDonaldization. Those in managerial place can subtly defy by making things such as using Maslow ‘s hierarchy of demands and a theory Y direction attack ( Bolman & A ; Deal, 2008 ) . Of Course this lone works to the extent that their foremans leting it to travel on. I ‘m afraid that lower degree employees are merely afforded one option for covering with McDonaldization ( but it is likely the best option ) , Education. McDonaldized organisations, and their mind-numbing, mundane occupations, are here to remain. For many the last line of defence is instruction. I myself am traveling to school for this specific ground. Unfortunately, those employed in McDonaldized occupations are armed with little more than their creativeness and critical thought accomplishments to last in the interim.


McDonaldization is the procedures through which the rules of the fast nutrient industry, efficiency, predictability, calculability, and control, have come to rule an increasing figure of organisations in modern society ( Ritzer, 2008 ) . McDonaldization can take to several disadvantages, such as dehumanized occupations and services, and several advantages, such as convenience and affordability. These advantages and disadvantages are proliferated chiefly through a rigorous application of Bolman and Deal ‘s ( 2008 ) structural frame and usage of the orderer position ( Leavitt, 2007 ) .

Although McDonaldized organisations use the symbolic frame to make the perceptual experience that they care about their employees, communities, and patronages, it is mostly superficial. For illustration, McDonalds uses symbols such as the Ronald McDonald House charity, resort areas, and friendly characters ( such as Ronald McDonald ) to give the semblance that they genuinely care about people. If they truly did care about people we would see a stronger execution of the human resource frame within their organisation. One possible attack to this job would be for them to utilize a theory Y attack to accomplish their ends of efficiency and predictability and cut down their dependance on calculability and control ( Bolman & A ; Deal, 2008 ) .

Consumers who do non like McDonaldization can merely avoid sponsoring McDonaldized organisations every bit much as possible. Employees of McDonaldized organisations, on the other manus, will probably hold to trust on instruction to assist them obtain better, less McDonalized occupations. Most likely McDonaldized organisation will be around for many old ages to come. McDonaldization has invaded about every facet of society. Even George Ritzer ‘s book, The McDonaldization of Society 5, which denounces the immoralities of McDonaldization is itself McDonaldized. It is extremely structured, insistent, and predictable at times. He even includes a teacher ‘s Cadmium ROM with suggested essay inquiries for pedagogues, therefore helping in McDonaldizing the educational procedure. Peoples should halt contending McDonaldization and larn to work it. In the terminal, McDonaldization can merely rule our lives to the extent that we allow it to. As a busy college pupil, I feel that Mcdonaldization is a great thing, if you use it carefully. College pupils frequently run abruptly on clip particularly because they have so many things traveling on. Online categories, Internet databases, and collaborative web sites such as Google Docs, all of which were made possible at least partly due to McDonaldization, make the college experience more accessible and manageable. Alternatively of allowing McDonaldization take advantage of us we must utilize McDonaldization to our ain advantage.

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